Meet Inci! For years, Inci had worked tirelessly in a job with limited advancement opportunities. She knew she was ready for a career change, so she enrolled in Goodwill’s free Pre-Apprenticeship Construction Training (PACT) program – an 11-week course that prepares individuals for a career in the building and construction industry.

“No matter what you go through in life, you have to believe in you and that you can make it,” Cheri said. “I had lost that. You get to a point where you are OK and then you lose everything, and it’s kind of like, ‘How did I get here?’ I was beating myself up mentally and stopped believing in Cheri. The people at Goodwill were so open and loving, and they believe in everybody that walked in that room regardless of what you were going through. Goodwill was a big help in my transformation. I give Goodwill all props. I really do.”

Meet Chynna! When Chynna first moved from the Philippines to Seattle in 2013, she felt self-conscious about her English-speaking ability and found the idea of starting a new career in a new place nerve-racking. She enrolled in Goodwill’s free Retail & Customer Service course. The class helped Chynna develop new job and people skills, and created a community environment that built her confidence. Now, we’re honored to have Chynna on the Goodwill team in her leadership role as a Production Supervisor at our Capitol Hill store.

Throughout the pandemic, Goodwill has supported our community through our free classes and case managers are ready to support students with their most urgent needs. With the support of donors, last year, more than 4,300 students enrolled in Goodwill classes, and 541 found jobs with over 250 local employers. Goodwill has helped people in our northwest Washington community find employment for nearly 100 years, but the need for our services has never been greater.

Safety measures in place at our Outlets
We have adopted many practices and taken measures to ensure maximum safety of employees and customers in all of our stores. Here is what you can expect when shopping at our Outlets.

“It’s important for me to talk about mental health issues, because there is a stigma that had affected me in the past. I want people to be able to talk about it and not be ashamed. After all I’ve been through, I finally like myself, and I’m going to school and fulfilling a goal. I will be getting my associate's degree, and I think that’s amazing. I struggled, it’s a challenge, but I’m doing it.” – Diane

As we look back on our work and share the positive impacts you’ve made possible, it goes without saying that 2020 was a difficult year. But we persevered through the hard times. We provided much-needed support services, trained over 4,300 students and employees, and placed 541 people in jobs. 

“The youth look up to me. I’m young, but knowing they look up to me is kind of different, because at one point I was the person looking up to staff.” – Martrez, Seattle Goodwill Intern and Youth Program Participant 

Martrez graduated from Seattle’s Cleveland High School in 2019. Before he connected with Goodwill, Martrez compared himself to his peers who lacked interest in school and weren’t on the right track. After building relationships and receiving guidance from Goodwill’s Youth Year-Round Program Job Training & Education (JTE) staff, Martrez’s mindset shifted. 

“I believe this internship offers a lot of help for the lower-income students – not for the students who have the highest grades or have the most amount of money or already have a place in college,” Nika said. “Goodwill speaks for students who are struggling in an environment they don’t think they can get out of. It’s good to give an opportunity for others who need it, and Goodwill does that.” 

“The internship is a pretty good opportunity, especially if you are trying to see what work is like,” Rodney said. “You’re learning things, and you’ve got really supportive people there that want to help you grow and succeed in life.”