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Customer Service Essentials

Customer Service Essentials Classes

Goodwill offers eight-week Customer Service and Cashiering classes to help individuals get the skills needed to become employed. 

The Cashiering class is very hands-on and will provide skills that are needed in any cashiering job like making change, processing different forms of payment and providing excellent customer service at the register. Students will use the same registers and software that Goodwill uses in its retail locations.

The Customer Service class helps students develop the teamwork, listening, and communication skills necessary to work with customers in a variety of employment settings like retail, hospitality, food service, or an office environment. 

ESOL Cashiering and Customer Service Program

This program is for Level 2 English language learners who want to get a job in cashiering or customer service.

Classes include:

  • Cashiering
  • Customer Service
  • American Workplace
  • Computer Skills
  • Job Search

Classes are offered at the King County Job Training and Education Center. For more information or to learn how to register, please contact Cuong Do, cuong.do@seattlegoodwill.org, (206) 812-8601.

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