Shopper's FAQ

Short Cuts

About us
Discounts and pricing
Return policy
Shop online
Stay connected
Store hours and locations

About us

Is Goodwill a non-profit organization?
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization committed to job training and education. We strive to efficiently use resources entrusted to us to help our neighbors in need to gain self-sufficiency for themselves and their families. Last year, more than 6,000 people came to us for help, and over 1,400 were placed into good jobs. We encourage everyone to read our Annual Report for more information about our programs and how we give back to our community.

Discounts and pricing

Do you offer discounts or coupons?
We offer discounts 5 days a week. Find upcoming discounts on our Sales & Events calendar.

What sales are going on this week?
Every week a specific color tag goes on sale. On Thursday and Friday, that color tag is 30% off. On Saturday and Sunday, that same color tag discount is increased to 50% off. And on Monday, the price of items with that color tag is discounted to 70% off!

Do you offer senior discounts?
Yes, on the first Wednesday of the month, seniors over 62 years with a valid ID can enjoy a 20% discount.

Do you offer military discounts?
Yes, on the first Wednesday of the month, all active or retired military with a valid ID can enjoy a 20% discount.

How do you set your prices?
Pricing is something that we pay a lot of attention to because it’s so important to our customers. We sort and price, on average, over 100,000 unique items every day in our retail stores. We try hard to price these items correctly and in a way that provides good value to our customers. Our staff receives training on pricing, and we stay abreast of current trends. Also, we routinely audit our prices and comparison shop to see how they compare with those at other thrift and retail stores. If you come across an item in our stores that may be priced incorrectly, please feel free to speak with the store manager. Although we strive to provide our shoppers with great value, our primary mission is to raise much-needed funds through the sale of these donated goods so we can provide free job training programs for people in need. 

Return policy

What is your return policy?
Refunds are gladly offered within 7 days of purchase. Original tags must be attached, and the receipt must accompany all items to be returned. All refunds for returned merchandise will be credited to a Goodwill Gift Card. Mattresses, foundations, and jewelry are not returnable. Returns can be made at any of our Northwest Washington nonprofit thrift store locations, excluding outlets.

Shop online

Do you sell items online?
Yes, we sell items online. When you can't make it to one of our stores, conveniently shop Goodwill online for your treasure hunting. We have a great selection of items to choose from. Shop Goodwill online here.

Do you charge Shipping and Handling?
Yes, shipping and handling fees will apply.

Do you ship to other countries?
Yes, items can be shipped to other countries.

Can I pick up my online purchase?
Currently, local pick-up is not available for online purchases. We don’t have a date to share with you on when we will allow local pick up. We will update our policy when it is available again. We appreciate your patience and support. 

Stay connected

Are you on social media?
Yes, you can follow us on Facebook, Instagram, LinkedIn, and Pinterest.

How do I sign up for retail text alerts?
Be in the know with text alerts! Subscribe to receive text messages for your favorite store (or stores!) and be among the first to know about our special sales, events, exclusive offers, store hours, and MORE. To sign up for our retail text alerts, simply text the word Goodwill to the number 47907. Or click here to sign up.

Store hours and locations

What are your store hours?
Store hours vary based on location. Visit our store page for a list of locations and hours here.

How many thrift stores do you have?
Evergreen Goodwill has 24 nonprofit thrift stores located in Northwest Washington, including 2 outlet stores. We also have an online store where you can conveniently shop at any time.


Do you have to buy shopping bags at Goodwill?
Yes, we are now charging 8¢ per paper or reusable plastic bag provided. We do encourage customers to help the environment by bringing their own reusable bags on their shopping trips to Goodwill. We support the Department of Ecology’s effort to reduce waste and conserve resources by no longer using single-use plastic bags.

Do you offer gift cards?
Yes! Our gift cards can be used at any of our North Puget Sound Goodwill stores, and they can be filled with any amount of money you choose. Click here to purchase a gift card.

How do I find my gift card balance?
To find the balance on your Evergreen Goodwill Gift card, go to www.storecard.com/. You can also ask for a gift cards balance at checkout.

Are dogs allowed in your store?
Service dogs are welcome in all of our stores.

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